How can we help?

Incorrect or Blurry Information: Submitted documents are unclear or incomplete.
Duplicate Submissions: Multiple identical uploads can cause confusion.
Duplicate Accounts: The same documents are submitted for different accounts.

Solution:

Ensure all uploaded documents are legible, accurate, and match the information in your account.
Avoid uploading duplicate files.
Contact DecodeEX customer support if further clarification is needed.

2. What Are the Deposit Options?

DecodeEX provides a variety of deposit methods to suit your needs:

Bank Transfers: Direct deposits from your bank account.
Cryptocurrency Deposits: Fund your account using popular cryptocurrencies.
Third-Party Payment Services: Utilize supported payment processors for added convenience.

Check for any associated fees or minimum deposit amounts on the DecodeEX platform.

3. Why Is My Withdrawal Taking So Long?

International transactions typically require time for processing and clearing. On DecodeEX, withdrawals may take 3-7 working days depending on your payment method and intermediary banks.

Solution:

Verify that your withdrawal request meets all platform requirements.
Double-check your payment details to avoid delays.
Contact customer support if the delay exceeds the standard processing time.

4. What Types of Trading Products Are Available on DecodeEX?

DecodeEX offers a wide range of trading products, including:

Forex: Major, minor, and exotic currency pairs.
Commodities: Precious metals, energy, and agricultural goods.
Cryptocurrencies: Popular digital assets like Bitcoin, Ethereum, and more.
Indices: Global stock indices for diversified trading opportunities.

Explore the DecodeEX platform for a complete list of tradable instruments and their specifications.

5. What Are the Supported Currencies for Deposits and Withdrawals?

DecodeEX supports a variety of fiat and cryptocurrency options for deposits and withdrawals. Common fiat currencies include USD, EUR, GBP, SGD and many more. While supported cryptocurrencies include Tether (USDT).

Check the platform for the full list of supported currencies and any applicable conversion fees.

6. Can I trade or deposit without completing KYC?

You're ONLY able to deposit USDT into your account without completing your KYC. You're still able to purchase the Orion signal subscription but not for trading. To start trading, deposit fiat and withdraw funds on DecodeEX, you have to complete KYC and verify your account.

DecodeEX is a professional financial trading platform where you can follow top traders through the CopyTrading function. Simultaneously, our partnership with ORION Academy equips you with exceptional market strategies and comprehensive market analysis.
Financial services within the DecodeEX platform are provided by Decode Global Limited.
Decode Global Limited is a Vanuatu-based international business company (Registration Number: CN700415) authorized to conduct financial services business.
Decode Group announced that it also holds: Australian Financial Services License (NO: 246796), Australian Funds and Asset Management License (NO: 320497), Australian Digital Currency Trading License (NO: DCE100581837-001), St. Vincent Cryptocurrency Trading License (NO.25431BC 2019), United States Money Services Business License (NO:31000267367123).
Risk Warning: Any advice included in this website or correspondence is general advice only and is based solely on consideration of the investment or trading merits of the financial products alone, without taking into account the investment objectives, financial situation and particular needs (i.e. financial circumstances) of any individual. Prior to making any investment or trading decision based on the advice provided, it is imperative that the recipient thoroughly evaluates the suitability of such advice in relation to their financial circumstances. Additionally, they should meticulously review the Product Disclosure Statement pertaining to the relevant financial product, as furnished by their investment broker. Investing in over-the-counter derivatives entails substantial risks and may not be appropriate for all investors. You may potentially lose more than your initial capital. When acquiring derivative products, there is no entitlement, right, or obligation associated with the underlying financial asset.
Disclaimer: The content and materials disseminated on this platform serve solely as a means of general circulation and reference, and are not to be construed as, nor relied upon as an offer, invitation, solicitation, recommendation, or counsel for the acquisition, divestment, subscription, or disposal of any financial instruments or investment services. The information provided herein does not account for individual circumstances, financial goals, or specific requirements, and is subject to potential modifications without prior notification. In cases of uncertainty regarding the information presented, it is prudent to seek counsel from a qualified financial advisor or professional consultant. Please be advised that investment endeavours inherently carry risks, and the valuation of investment assets is subject to fluctuations. Past performance should not be considered indicative of future returns, and there is a possibility of incurring a loss of principal investment. It is advised not to base investment decisions solely on the content furnished in this communication.

Customer Acceptance Policy Clause
DecodeEX, as a professional financial trading platform, strictly adheres to global compliance and regulatory standards. Accordingly, DecodeEX and its affiliates do not accept customers from countries that are subject to international financial sanctions or embargoes, such as North Korea, Iran, Syria, and Cuba. Additionally, DecodeEX recognises and complies with the stringent financial regulations of countries such as the United States, the United Kingdom, Singapore, Australia, and member states of the European Union. Customers from these financially regulated jurisdictions are subject to enhanced compliance checks and must fully meet the respective regulatory requirements before accessing DecodeEX services. DecodeEX reserves the right to update this list of restricted or regulated jurisdictions at its sole discretion to align with evolving legal and regulatory frameworks.

DecodeEX