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At DecodeEX, we place great importance on compliance management and are committed to ensuring that our platform operates in accordance with global regulatory requirements and anti-money laundering laws. To ensure all trading activities are legal and secure, we have established a strict compliance system aimed at providing our clients with a transparent and fair trading environment.

How to Contact the DecodeEX Compliance Team

For any compliance-related inquiries or issues, clients can directly contact our compliance team through the following email:

Email: compliance@decodeex.com

Whether it's regarding customer identity verification, anti-money laundering measures, regulatory requirements, or other compliance matters, our professional 

compliance team is ready to assist you and provide answers.

Responsibilities of the DecodeEX Compliance Team

Our compliance team is responsible for ensuring that the platform operates within the law and industry standards, protecting customer funds, and combating illicit money flows and money laundering. Here are the main functions of our compliance team:

Adherence to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulations: We consistently comply with global anti-money laundering and counter-terrorism financing standards to ensure that client trading activities are legal and compliant.
Customer Identity Verification: The compliance team is responsible for conducting strict customer identity verification procedures to ensure that each customer's identity is valid and meets KYC (Know Your Customer) requirements.
Regulatory Cooperation: DecodeEX works closely with regulatory authorities to ensure the platform complies with local regulations in various markets.
Monitoring and Risk Management: Our compliance team continuously monitors trading activities to identify and prevent potential risks, protecting clients from fraud and other financial crimes.

Why Contact the Compliance Team

If you have any questions or encounter issues related to compliance, contacting our compliance team is the quickest way to resolve the problem. Common inquiries include:

Customer Identity Verification: Specific information required for account registration or verification.
Reporting Suspicious Trading Activity: Reporting and investigating suspicious transactions or activities.
Compliance Documents: Requesting or explaining the platform's compliance policies, privacy agreements, etc.
Legal Consultations: Further clarifications on laws and regulations regarding specific markets or exchanges.

Your Cooperation and Support

At DecodeEX, we believe in maintaining transparent communication with clients and, through strict compliance management, creating a safe and reliable trading environment together. We encourage clients to contact our compliance team with any questions or concerns to ensure that each transaction on the platform is processed smoothly and securely.

Please contact us via the following:
Email: compliance@decodeex.com

We look forward to assisting you and appreciate your support and cooperation in ensuring the compliance of DecodeEX

DecodeEX is a professional financial trading platform where you can follow top traders through the CopyTrading function. Simultaneously, our partnership with ORION Academy equips you with exceptional market strategies and comprehensive market analysis.
Financial services within the DecodeEX platform are provided by Decode Global Limited.
Decode Global Limited is a Vanuatu-based international business company (Registration Number: CN700415) authorized to conduct financial services business.
Decode Group announced that it also holds: Australian Financial Services License (NO: 246796), Australian Funds and Asset Management License (NO: 320497), Australian Digital Currency Trading License (NO: DCE100581837-001), St. Vincent Cryptocurrency Trading License (NO.25431BC 2019), United States Money Services Business License (NO:31000267367123).
Risk Warning: Any advice included in this website or correspondence is general advice only and is based solely on consideration of the investment or trading merits of the financial products alone, without taking into account the investment objectives, financial situation and particular needs (i.e. financial circumstances) of any individual. Prior to making any investment or trading decision based on the advice provided, it is imperative that the recipient thoroughly evaluates the suitability of such advice in relation to their financial circumstances. Additionally, they should meticulously review the Product Disclosure Statement pertaining to the relevant financial product, as furnished by their investment broker. Investing in over-the-counter derivatives entails substantial risks and may not be appropriate for all investors. You may potentially lose more than your initial capital. When acquiring derivative products, there is no entitlement, right, or obligation associated with the underlying financial asset.
Disclaimer: The content and materials disseminated on this platform serve solely as a means of general circulation and reference, and are not to be construed as, nor relied upon as an offer, invitation, solicitation, recommendation, or counsel for the acquisition, divestment, subscription, or disposal of any financial instruments or investment services. The information provided herein does not account for individual circumstances, financial goals, or specific requirements, and is subject to potential modifications without prior notification. In cases of uncertainty regarding the information presented, it is prudent to seek counsel from a qualified financial advisor or professional consultant. Please be advised that investment endeavours inherently carry risks, and the valuation of investment assets is subject to fluctuations. Past performance should not be considered indicative of future returns, and there is a possibility of incurring a loss of principal investment. It is advised not to base investment decisions solely on the content furnished in this communication.

Customer Acceptance Policy Clause
DecodeEX, as a professional financial trading platform, strictly adheres to global compliance and regulatory standards. Accordingly, DecodeEX and its affiliates do not accept customers from countries that are subject to international financial sanctions or embargoes, such as North Korea, Iran, Syria, and Cuba. Additionally, DecodeEX recognises and complies with the stringent financial regulations of countries such as the United States, the United Kingdom, Singapore, Australia, and member states of the European Union. Customers from these financially regulated jurisdictions are subject to enhanced compliance checks and must fully meet the respective regulatory requirements before accessing DecodeEX services. DecodeEX reserves the right to update this list of restricted or regulated jurisdictions at its sole discretion to align with evolving legal and regulatory frameworks.

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